Onboarding Specialist

📋 Description

• Manage customer onboarding and coordinate implementation.
• Create scoping docs and plans for timely delivery.
• Build trusted customer relationships through professional interactions.
• Assist with data transfer and practical process workarounds.
• Deliver training via Cin7 help site, videos or meetings.
• Guide clients through software installation for integration.

🎯 Requirements

• Project Coordination experience; manage 10+ onboarding projects.
• Outstanding communication and conflict resolution skills.
• Reliable, independent worker with high customer service standards.
• Customer service champion; helping customers thrive.
• Self-motivated, organized; proactive across multiple projects.
• Knowledge of SQL, HTML and CSS.

🎁 Benefits

• Hybrid working: 3 days from home per week.
• Option to work 30 days every six months fully remote.
• Birthday paid day off.
• Global Wellness Day funded by Cin7.
• Fully paid health insurance.
• Monthly Social Fridays with drinks and food.
• Discounted gym membership and local discounts.
• Recruitment referral bonus.
• Relaxed dress code.
• Modern office in Grafton with amenities.