Onboarding Specialist

📋 Description

• Manages accounts for assigned customers to provide configuration, as well as training and
• Gathers and records customer requirements, then builds customer sites in alignment with their needs
• Identify customer needs and recommends and/or coordinates, additional value add services and
• Works with customers to identify, correct, and advise on how to align business objectives within
• Proactively follows up with assigned accounts as needed to accommodate the customer needs, whilst
• Build trust and confidence with the customer using first-hand knowledge of products, services, and

🎯 Requirements

• Bachelor’s degree or High School diploma and equivalent experience required.
• 1+ years of customer service experience.
• Fluency, both written and spoken in French and/or Spanish
• Strong time management skills with the ability to use time effectively and efficiently.
• Ability to read, analyse and solve customer questions.
• Ability to clearly write procedures in response to customer questions.