Onboarding Specialist

📋 Description

• Conduct outbound patient calls to introduce the remote monitoring program, explain its benefits
• Guide patients through device setup and their first successful scan, ensuring they understand the
• Use educational and motivational communication techniques to address questions, hesitation, and
• Take ownership of assigned patients throughout the onboarding process until successful activation
• Accurately document patient interactions, progress, and outcomes in the electronic health record
• Track outreach activity, including call attempts, contact rates, activation outcomes, and other

🎯 Requirements

• Prior experience in a call center, healthcare support, patient engagement, customer service, or
• Demonstrated success with telephone-based outreach or other customer-facing responsibilities.
• Strong verbal communication and interpersonal skills, with the ability to explain processes and
• Comfortable working with cloud-based systems and documentation tools, including Five9 and Google
• Strong organizational and time-management skills, with the ability to manage multiple patient
• Ability to adapt quickly to changing patient needs, workflows, schedules, and priorities.

🎁 Benefits

• Base salary of $55,000+, commensurate with experience.
• Annual bonus opportunity.
• Equity options.
• Fully remote work environment.
• Flexible paid time off, with a guaranteed 4 weeks of PTO.
• Up to 40 hours of paid sick leave annually.