Onboarding Specialist (Italian Speaking)

📋 Description

• Lead onboarding for new customers through 30–90 days to fast value.
• Guide customers through platform setup, testing, and early optimization.
• Act as trusted advisor blending PM, product expertise, and strategy.
• Manage multiple onboarding journeys and own customer success outcomes.
• Provide proactive 1:1 support on deliverability, campaigns, and integrations.
• Track milestones and coordinate with cross-functional teams.

🎯 Requirements

• 2–3+ years in Customer Success, Onboarding, or Implementation.
• Fluent Italian and English.
• Proven ability to manage multiple customer relationships and projects.
• Strong project management and organizational skills; on-time delivery.
• Excellent communication; explain complex concepts and influence stakeholders.
• Experience with CRM or CS tools (Salesforce, Gainsight).
• Comfort with learning and adapting to new technologies quickly.

🎁 Benefits

• Hybrid work model with Dublin office access.
• Generous health, welfare, and wellbeing benefits.
• Equity and bonus programs.
• Travel up to 10% for onboarding and client work.
• AI-enabled tools and training to boost efficiency.
• Collaborative culture with strong growth opportunities.