Onboarding Success Manager I

📋 Description

• Own end-to-end onboarding for Customers and Team Members.
• Guide through onboarding from submission to engagement.
• Lead meetings to clarify requirements and move onboarding forward.
• Coordinate with Sales, Product, Legal, Finance, etc. for resolutions.
• Support contract customization per internal procedures.
• Ensure customer data is collected and recorded accurately.

🎯 Requirements

• 3+ years in HR or customer-facing role in HR SaaS or similar tech.
• Customer-first mindset and strong support commitment.
• Experience scheduling and managing customer meetings.
• Experience handling escalations with internal stakeholders.
• Ability to meet CSAT/NPS targets.
• Follow/optimize operational processes for consistent experience.

🎁 Benefits

• Fully remote position with work from home option.
• Full-time employment. Fixed-term contract through July 2027.
• Work-from-anywhere subject to residence country authorization.
• Globally distributed and asynchronous environment.
• 40 days PTO per year or as required locally.
• Mental health and wellbeing support.