Onboarding Team Lead

Added
23 days ago
Type
Full time
Salary
Salary not provided

Related skills

crm looker salesforce customer operations google sheets
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πŸ“‹ Description

  • Lead and develop the onboarding team of Onboarding Associates and Specialists
  • Ensure excellent onboarding experiences for partners together with the team
  • Work closely with Sales, Support, and Account Management teams to align on partner success
  • Develop onboarding processes and automations that improve efficiency and partner outcomes
  • Analyze the local country market on an ongoing basis to refine processes and identify improvements
  • Create a positive work environment that enables the team to grow and succeed

🎯 Requirements

  • Minimum of 2 years in onboarding, customer operations, or implementation in a high-volume
  • 1+ year leading individual contributors as a shift lead or team lead, including running 1:1s
  • Proven track record hitting team SLAs/KPIs for new-partner launches, with experience in capacity
  • Hands-on experience standardizing SOPs and rolling out process improvements that scale quality and
  • Cross-functional onboarding experience partnering with Sales, Support, and Account Management to
  • Tooling experience with CRM/workflow systems and spreadsheets/BI (e.g., Salesforce or similar
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