Onboarding Technician I (Night Shift /M-F)

📋 Description

• Guide new customers through setup and login on Nextiva platform.
• Configure accounts, call flows, and devices with precision.
• Perform basic network checks and troubleshooting.
• Deliver product training and onboarding across features.
• Collaborate with AI onboarding systems and escalate when needed.
• Maintain daily metrics: appointments, calls, completion rates.

🎯 Requirements

• Proficient English (written and verbal).
• Experience in a customer-facing or support role.
• Experience with CRM tools.
• Microsoft Office proficiency.
• Basic networking knowledge and device setup.
• Ability to work evening/night shifts aligned to U.S. business hours (Mon–Fri 4:00 pm – 3:00 am).

🎁 Benefits

• Health and dental coverage.
• Life, disability, and critical illness insurance.
• PTO, sick leave, parental leave, and holidays.
• Wellness programs and Employee Assistance.
• Growth and learning opportunities and career advancement.