One Stop Operator

📋 Description

• Coach, lead and develop the Workforce Center teams to ensure operations are meeting the
• Implement and reinforce customer flow and service standards across partner organizations
• Ensure effective and efficient triaging of customers, leading and managing referral process and
• Oversee inbound and outbound phone system for the American Job Center (AJC) and ensure proper
• Support integration of Language Line Services to offer professional interpretation and translation
• Manage facilities and safety, addressing cleanliness issues and repairs in a timely manner

🎯 Requirements

• Bachelor's Degree in Business Administration, Psychology, Social Services, or related field
• Minimum of five years of experience working in a service industry
• Minimum of three years in a supervisory and operations management capacity
• Strong business knowledge of customer service best practices and performance management
• Project management, organizational, personnel, problem-solving and data analysis skills
• Ability to interact with employees at all levels