Online Technical Support - Analyst

📋 Description

• Provide professional and timely support to internal and external customers through appropriate
• Diagnose and resolve online access, platform functionality, and system-related issues.
• Develop a strong understanding of internal systems, products, and processes to deliver effective
• Follow established procedures to collect, analyze, and document customer information for ticket
• Manage customer requests according to defined SLAs, quality standards, and response timelines.
• Collaborate with global teams to resolve issues and escalate complex cases when required.

🎯 Requirements

• Graduate or postgraduate degree in any discipline.
• 1–3 years of professional experience in customer support, technical support, operations, or a
• Strong analytical, reasoning, and problem-solving skills with excellent attention to detail.
• Effective written and verbal communication skills.
• Strong customer service mindset with the ability to handle inquiries professionally.
• Ability to manage multiple priorities, meet deadlines, and perform effectively under pressure.

🎁 Benefits

• Flexible and supportive working environment.
• Hybrid work arrangement with opportunities for workplace flexibility.
• Opportunity to work with international teams and support customers globally.
• Inclusive culture focused on diversity, collaboration, and belonging.
• Professional development opportunities to expand technical and customer service skills.
• Exposure to digital platforms, support operations, and continuous improvement initiatives.