Onsite Dispatch Technician

📋 Description

• Provide onsite troubleshooting and configuration of network equipment, servers, workstations and
• Respond to and resolve service requests/incidents dispatches in accordance with existing procedures
• Liaise with internal teams, vendors, and client contacts.
• Perform onsite recurring maintenance at client sites.
• Track time, communications, and work output via our ConnectWise Manage PSA.
• Create and maintain information and documentation in Connectwise Manage and IT Glue.

🎯 Requirements

• Experience with MDM (Mobile Device Management) solutions.
• Experience in WAN/LAN networking, including routing, switching, security, and load balancing.
• Experience in WLAN technologies including, but not limited to, Meraki, UniFi, and Cisco.
• Experience with Microsoft Windows Server, Windows Desktop, and Apple Ecosystem.
• Experience with Grand Stream or other Asterisk-based PBX systems.
• Experience with Android, iOS, Gsuite, and Office365.

🎁 Benefits

• Competitive compensation.
• Health Insurance (medical, vision, dental), 80% covered for employee-only plans and 75% covered for
• Flexible Spending Account
• Health Savings Account
• Employee Assistance Program
• Retirement Plan (401(k)) with company match