Onsite (in person) Total Case Specialist, Kia Care (Call Center Customer Service Rep)

📋 Description

• Manage a High Volume of Cases: Handle inbound calls and outbound follow-ups to resolve concerns
• Be the Customer’s Voice: Serve as the bridge between customers, dealerships, Kia, and any third
• De-escalate and Resolve: Listen actively, acknowledge concerns, and deliver calm, personalized
• Elevate the Customer Experience: Deliver empathetic, personalized support that strengthens customer
• Build Brand Trust: Represent Kia with professionalism and care, reinforcing the brand’s reputation
• Drive Service Excellence: Facilitate smooth communication between customers, dealerships, and Kia

🎯 Requirements

• Must live in the state of TN (or KY) within 50 miles of our Clarksville contact center at 2971
• 1+ year of continuous customer service, sales, or technical support, including in-person retail
• Genuine passion for helping others, with proven experience in customer-facing or support roles.
• Comfortable navigating Google Workspace (Docs, Sheets, Slides, Gmail) and web-based systems to
• Thrive in a professional in-person contact center environment, collaborating effectively with peers
• Availability for evenings, weekends, and peak times as needed.

🎁 Benefits

• Starting Pay: $16.50 per hour
• Bonus and Incentives: Opportunity to earn up to 4% semi-annual performance and attendance bonus +
• Benefits: Medical, Dental, and Vision; 401(k) with match; Paid Time Off; Tuition Reimbursement; and
• Career Growth & Development: Invest in your future with access to online skill-building
• Compensation Note: Actual salaries may vary and may be above or below the range presented based on