Onsite, Total Case Specialist, Kia Care (Customer Service Rep)

📋 Description

• Handle inbound Kia Care customer cases, including vehicle concerns.
• Provide calm, empathetic guidance and issue resolution.
• Serve as liaison between customers, dealerships, and Kia.
• Use CRM systems to document cases and track progress.
• Work onsite at Clarksville, TN; onboarding travel may be required.

🎯 Requirements

• Location: TN or KY within 50 miles of Clarksville center.
• Experience: 1+ year in customer service, sales, or tech support.
• Customer-focused in a fast-paced contact center environment.
• Strong computer skills: Google Workspace and CRM usage.
• Must pass background check and commit to full-time schedule.

🎁 Benefits

• Starting pay: $16.50 per hour.
• Performance and attendance bonus up to 4% plus shift differentials.
• Medical, Dental, Vision; 401(k) match; PTO; tuition reimbursement.
• Roadside assistance and family support benefits.
• Ongoing training, career growth, and advancement opportunities.