Operational Account Management, MTS

📋 Description

• We are seeking an experienced Operational Account Manager for MTS.
• Manage customers across launch and full lifecycle.
• Monitor trading performance; identify improvements.
• Build strong relationships; ensure customer satisfaction.
• Identify opportunities to enhance MTS features and service.
• Deliver training and onboarding during implementation.

🎯 Requirements

• 3+ years trading or analytical experience.
• Flexible shifts, including early mornings/evenings/weekends.
• Proven ability to build and maintain strong client relationships.
• Strong technical aptitude; quick to learn new tools.
• Excellent verbal and written communication and presentations.
• Experience influencing senior stakeholders.
• Strong problem-solving; identify issues and propose solutions.
• Collaborative mindset; build trust across internal teams.
• Curious, improvement-focused; refine systems and processes.
• Fluent in English; Russian is a plus.
• Able to adapt to changing priorities in fast-moving envs.
• Proficient in Word, Excel, PowerPoint, and Outlook.
• SQL knowledge would be beneficial.
• Willingness to travel domestically and internationally.

🎁 Benefits

• Collaborative, global team with social events and teambuilding.
• Flexible workday with autonomy.
• Balance of structure and autonomy in daily tasks.
• Inclusive community; Women in Tech and Pride groups.
• Global Employee Assistance Programme.
• Calm and Reulay wellbeing apps for focus and resilience.
• Online training videos.
• Flexible working hours.