Octopus Energy

1,001-5,000 employees
70 jobs posted

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Operational Insights Lead (12 month FTC)

Added

26 days ago

Location

🇬🇧 London

Type

Contract

Salary

Salary not provided

Related skills

sql excel ai tooling

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Shape CX and operational performance for frontline to SLT.
Create data-led view of customer experience and voice.
Define metrics; build reporting to monitor performance.
Collaborate with Directors to turn CX data into strategy.
Lead headcount forecasting tooling and related projects.
Translate insights into actions to drive Monday decisions.

🎯 Requirements

5–7 years of experience in relevant roles.
Background in management/strategy consulting helps.
Experience turning messy data into strategy with measurable improvements.
Experience with data teams and frontline operations.
Communicate with both technical and non-technical stakeholders.
SQL, Excel and exploring AI tooling.

🎁 Benefits

Dog-friendly offices.
Autonomy and fast-paced, impact-driven work.
Access to Octopus Employee Benefits.
Recognition as a top place to work.

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