Operational Insights Specialist

📋 Description

• Execute and monitor automated AI prompt pipelines to analyze daily contact center interaction logs
• Transform unstructured contact center data into structured summary metrics highlighting operational
• Maintain recurring visual dashboards, executive summaries, and performance scorecards using SQL and
• Partner with contact center management to identify manual reporting tasks and apply standard AI
• Audit AI-generated outputs and apply prompt refinement frameworks to ensure high analytical
• Coordinate with IT and Data Engineering teams to support standard data pipeline maintenance and

🎯 Requirements

• 2-3 years of experience in data analytics, business intelligence, or operational analysis, with
• Practical experience utilizing top-tier AI models (e.g., Anthropic Claude, Google Gemini, OpenAI)
• Strong understanding of Contact Center and Customer Experience (CX) metrics, including AHT, CSAT
• Proficiency in SQL and data visualization tools (e.g., Tableau, Snowflake), with familiarity using
• Proven ability to synthesize complex datasets into clear, structured narratives and actionable
• Bachelor’s degree in Data Analytics, Computer Science, Information Systems, Business Intelligence

🎁 Benefits

• Exceptional health, vision, and dental care
• Opportunity for equity ownership
• Life and AD&D, short- and long-term disability
• Employee Assistance Program
• Employee Resource Groups
• Fun company outings and events