Operations Analyst

📋 Description

• Manage operational workflows: Oversee account exceptions, failed orders, transaction discrepancies
• Coordinate with external partners: Collaborate with Electronic Data Interchange (EDI) vendors
• Analyze operational performance: Review operational data to identify trends, recurring problems
• Drive process improvements: Recommend and implement solutions that increase operational accuracy
• Monitor service-level agreements: Manage operational requests within established SLAs, ensuring
• Communicate operational issues: Report system bugs, transaction failures, business risks, and

🎯 Requirements

• Relevant experience: At least one year of experience in backend operations, transaction management
• Analytical and problem-solving skills: Ability to investigate complex issues, identify root causes
• Technical proficiency: Strong Excel skills and comfort working with operational datasets, reporting
• Attention to detail: Excellent organizational skills and the ability to maintain accuracy while
• Communication skills: Strong written and verbal communication skills, with the ability to
• Adaptability: Ability to learn new systems, technologies, and processes quickly while responding

🎁 Benefits

• Remote flexibility: Work remotely from within the United States.
• Meaningful ownership: Take responsibility for operational processes that directly influence
• Career development: Build expertise in operations, energy markets, systems integration, transaction
• Analytical challenges: Investigate complex operational issues and transform data-driven insights
• Cross-functional collaboration: Work closely with internal teams, utility providers, vendors, and
• Continuous learning: Join a collaborative environment that encourages curiosity, initiative