Operations and Member Support Coordinator

📋 Description

• Support daily operations and deliver member experiences by managing administrative activities and
• Provide high-quality customer support to members via phone, live chat, and email.
• Coordinate administrative tasks including charge pre-authorizations, vendor support, reporting, and
• Investigate and manage issues related to parking tickets, vehicle tows, tolls, mileage overages
• Support procurement activities for capital items and assist with documentation and administrative
• Maintain accurate records and contribute to operational improvements.

🎯 Requirements

• One-year post-secondary diploma or certificate in Business Administration or equivalent experience.
• At least two years of experience in administrative support, reception, customer service, call
• Strong organizational skills and ability to manage priorities and deadlines.
• Excellent verbal and written communication with a customer-first mindset.
• Solid knowledge of Microsoft Office Suite (Word, Excel, Outlook).
• Ability and willingness to learn new platforms and digital tools.

🎁 Benefits

• Salary range CA$46,768.44 to CA$58,460.52 annually (CA$25.70/hr to CA$32.12/hr), depending on
• Performance bonus with target 5% and up to 9% potential earnings.
• Remote work flexibility within British Columbia.
• Wellness account and flexible benefits program to support lifestyle needs.
• Health care spending account.
• Competitive rewards package including salary, bonuses, pension, and perks.