Operations Associate

📋 Description

• Respond to law firm inquiries via tickets and calls with timely, professional service.
• Identify, escalate, and help resolve complex client and internal issues.
• Coordinate tasks for team members, including timekeepers, data entry, and inbox management.
• Guide law firm contacts through website navigation, invoicing, submissions, and related inquiries.
• Prioritize workload per Quovant methodology and department policies.
• Use Zendesk or other CRM software for daily support issues and phone calls.

🎯 Requirements

• Team-oriented with a strong commitment to team success.
• Prioritize tasks and adapt in a fast-paced environment.
• Learn proprietary software quickly and adapt to changes.
• Strong Microsoft Office skills.
• Excellent problem-solving and communication skills.
• Experience with AI tools, Zendesk features, or CRM/ticketing.

🎁 Benefits

• Health, Dental & Vision Insurance
• 401(k) + Employer Match
• Open PTO, 11 holidays, wellness days
• STD, LTD & Group Life Insurance
• Paid Parental Leave
• Remote Work