Manage courier inbox channels and complex partner requests.
Resolve escalated tickets beyond frontline scope: complaints, bugs, sensitive updates.
Maintain SLAs with a 72-hour reply target and timely closures.
Localize courier communications for country languages and cultures.
Maintain localized courier content, FAQs, and resources.
Create macros and tools to empower CS to resolve cases independently.

🎯 Requirements

Experience in Customer Support or Operations roles.
Fluency in English and Serbian.
Proficiency with Excel or Google Sheets.
Diagnose operational issues and escalate when needed.
Clear, empathetic written communication.
Ownership, accountability, attention to detail, multitasking.

🎁 Benefits

FitPass membership.
Private health insurance, with family option.
Wolt Credit program.
Employee Assistance Program (EAP).
Career progression opportunities.

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