Operations Associate, Courier Onboarding

📋 Description

• Onboard, retain, and grow Courier Partners for a healthy delivery operation.
• Manage courier gear operations and coordinate with logistics partner.
• Monitor courier supply trends in Romanian cities and flag issues.
• Identify blockers and propose onboarding improvements.
• Improve onboarding to boost conversion via better communication.
• Create and improve processes to scale operations efficiently.

🎯 Requirements

• Strong communicator who enjoys working with Courier Partners and teammates.
• Organized and reliable; manage gear logistics, supply trends, and partner requests.
• Quick to learn; switch between daily tasks and process improvements.
• Take initiative and solve problems when things are unclear.
• Think in processes; open to using tools like AI and spreadsheets.
• Collaborate across teams/locations; fluent in Romanian and English.

🎁 Benefits

• High-growth environment with ownership opportunities.
• Ambitious team and global impact.
• Application in English required.