Operations Associate (CX)

📋 Description

• Investigate and resolve invoice-related queries with clear explanations.
• Own client inquiries from initial investigation to final resolution with cross-team collaboration.
• Analyse client queries and trends to identify gaps and propose improvements.
• Troubleshoot platform issues and guide clients through practical solutions.
• Create and maintain knowledge docs to help clients and teams understand processes.
• Manage multiple client cases with accuracy, empathy, and responsiveness.

🎯 Requirements

• 2–4 years in customer experience operations, financial support, SaaS, or similar client-facing role.
• Strong numerical/analytical abilities; confident with data and invoice investigations.
• Excellent problem-solving and ability to translate complex info into actionable guidance.
• Ownership mindset; proactively manage cases to resolution.
• Excellent written and verbal English; ability to build trust with clients and stakeholders.
• Highly organized, adaptable, and able to juggle priorities in a fast-paced environment.

🎁 Benefits

• Fully remote with +/- 2 hours CET flexibility.
• Well-being Day for time off to recharge.
• Subsidised gym membership and active lifestyle support.
• Training/learning allowance for professional growth.
• Participation in annual global team meetups.
• Inclusive, international environment across multiple countries.