Operations Associate (CX)

📋 Description

• Investigate and resolve invoice-related queries, ensuring clear explanations and timely solutions.
• Own client inquiries from initial investigation through final resolution, coordinating with
• Analyze client queries, recurring issues, and operational trends to identify gaps and data-driven
• Troubleshoot platform-related issues and guide clients through practical solutions to restore
• Create, maintain, and improve knowledge documentation for clients and internal teams.
• Manage multiple client cases simultaneously with high accuracy, empathy, and responsiveness.

🎯 Requirements

• 2–4 years of experience in customer experience operations, financial support, SaaS, or similar
• Strong numerical and analytical abilities, with experience investigating invoices and identifying
• Excellent problem-solving skills and ability to translate complex information into actionable
• Ownership mindset to proactively manage cases through resolution.
• Excellent written and verbal English communication; ability to build trust with clients and
• Highly organized, adaptable, and able to manage competing priorities in a fast-paced setting.

🎁 Benefits

• Fully remote working environment with flexibility within ±2 hours of CET.
• Well-being Day for time away from work to recharge.
• Subsidised gym membership and active lifestyle support.
• Training and development allowance for continuous learning and growth.
• Opportunities to participate in annual global team meetups.
• Inclusive, international environment with colleagues from multiple countries.