Support Engagement Center operations, new site implementations, and strategic initiatives.
Organize documentation: workflows, action plans, staffing rosters, KPI reports.
Assist leadership onboarding, training, and access.
Recommend workflow optimizations to improve efficiency.
Participate in audits, monitor processes, and provide feedback to site leaders.
Assist with new site/product implementations and project planning.

🎯 Requirements

Bachelor’s Degree preferred
1-2+ years relevant work experience
PTCB certification or equivalent highly preferred
Strong organizational skills and attention to detail
Excel experience required; proficient with Microsoft Office
Experience with Tableau or other reporting tools

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