Operations Associate, TaxJar Support

📋 Description

• Troubleshoot and resolve external user issues
• Analyze processes to scale operations and improve user experience
• Work with Stripe teams to improve products and messaging
• Gain insights into how thousands of businesses on Stripe scale
• Help build a brand-new team and operational culture at Stripe

🎯 Requirements

• User-first mindset; energized by solving difficult problems
• Excellent written and verbal communication
• Analytical thinking and problem solving
• Interest in technical products and processes
• Organized self-starter with passion for user challenges
• Process-oriented mindset; ability to get things done
• In-office environment; cross-team collaboration
• Prioritize and thrive in a fast-paced setting
• Humble; works well across teams and with partners
• Prior experience in user support
• Prior experience in troubleshooting
• Experience with process improvement initiatives
• Experience in customer service or user-facing operations

🎁 Benefits

• Collaborative, inclusive culture
• Opportunity to help build a new team at Stripe
• Work with global operations specialists
• Supportive team environment