Operations Associate (Ticket Triage)

📋 Description

• Review and triage incoming Art, Ops, Admin, and Sales requests.
• Route requests to the correct team with proper context.
• Identify missing info, blockers, or misrouting and resolve.
• Communicate with internal teams to clarify and follow up.
• Support Sales via Freshchat, routing questions as needed.
• Maintain clear, up-to-date ticket documentation.

🎯 Requirements

• At least 1.5 years in operations, CX, support, admin, or related role.
• Excellent verbal and written English communication.
• Strong reading comprehension and attention to detail.
• Comfortable with ticketing systems, CRMs, spreadsheets, and internal tools.
• Strong analytical, organizational, and problem-solving skills.
• Able to work independently, manage priorities, adapt to change.

🎁 Benefits

• 2-month paid Sabbatical (eligible).
• Remote work from The Philippines.