Operations Coordinator

📋 Description

• Ensure timely and accurate caregiver scheduling to meet client needs and preferences, especially
• Serve as the first point of contact for urgent client and family needs, responding promptly to
• Execute operational tasks including check-ins, staffing activities, and managing inbound
• Address service delivery challenges with urgency and professionalism, ensuring the best experience
• Accurately record client updates, staffing changes, and escalations, maintaining regulatory and
• Deliver critical updates to owners, clients, families, and Care Pros—tailoring messages by

🎯 Requirements

• 3+ years of experience in customer service or operations in a healthcare, staffing, or call center
• Hands-on experience handling real-time scheduling, dispatch, or triage
• Demonstrated tech fluency, with comfort navigating multiple platforms (CRM, EMR, or workforce
• Strong written and verbal communication skills; skilled in de-escalation and empathy
• Reliable attendance and commitment to full participation in training and ongoing shifts
• Consistent tenure and accountability in previous roles — you take ownership and follow through

🎁 Benefits

• Equity
• 401K with up to 4% match
• Medical, dental and vision coverage including zero cost plans for employees
• Short Term Disability, Long Term Disability and Life Insurance fully employer paid
• Voluntary additional Life Insurance option
• Generous time off program