Operations & Customer Support Associate, Pharmacy

📋 Description

• Serve as the primary point of contact for patients with questions or concerns regarding pharmacy
• Work closely with pharmacy partners to ensure accurate order processing and timely fulfillment of
• Track and monitor pharmacy operations, ensuring that orders are being fulfilled within expected
• Collaborate with the pharmacy and medical team to quickly resolve order discrepancies, prescription
• Deliver outstanding customer service through phone, email, and Athena messaging, ensuring that
• Identify and suggest opportunities for improving operational processes related to pharmacy order

🎯 Requirements

• Bachelor’s degree or equivalent experience in healthcare, business, operations, or a related field.
• 1-3 years of experience in a customer service or operational role. Experience in a healthcare or
• Strong communication and problem-solving skills, with a passion for helping patients and ensuring
• A background or strong interest in operations, with the ability to monitor processes and ensure
• Strong attention to detail, ensuring that all issues are followed up and resolved accurately.
• Comfortable with using customer service platforms (Zendesk), EHR (Athena), and spreadsheets for

🎁 Benefits

• The compensation range for this role is $50,000 - $65,000 annually, plus equity.
• Health, dental and vision coverage.
• Paid holidays.
• Flexible time off.