Operations Director

📋 Description

• Lead the day-to-day operations of the inside sales and appointment-setting team, ensuring effective
• Manage staffing, schedules, attendance, shift coverage, and weekend rotations to align team
• Recruit, onboard, train, and develop new sales representatives, helping them become productive as
• Monitor call quality, listen to recorded conversations, and provide practical, actionable coaching
• Track and manage key operational metrics, including speed to lead, contact rate, booking rate, and
• Identify performance gaps, investigate underlying causes, and implement corrective actions to

🎯 Requirements

• Proven experience managing an inside sales, appointment-setting, telemarketing, or sales floor
• Experience hiring, onboarding, coaching, and managing sales representatives in a fast-paced
• A strong understanding of phone-based sales and lead conversion, including the ability to evaluate
• Demonstrated ability to manage performance against measurable KPIs, such as response times, contact
• Strong workforce management and organizational skills, including scheduling, staffing coverage
• Confidence addressing performance issues, delivering direct feedback, and holding team members

🎁 Benefits

• Total compensation: $130,000–$250,000, comprising base compensation and equity.
• Remote work: Fully remote opportunity for candidates based in Canada or the United States.
• Significant ownership: Direct responsibility for team performance and operational outcomes, with
• Direct leadership collaboration: Work closely with senior operations and sales operations leaders
• Opportunity to build: Shape team processes, management practices, onboarding systems, and
• Visible business impact: See how operational decisions affect appointment conversion, customer