Monitor Megaport’s global network and resolve network events.
Provide escalation support for Customer Support Specialists and other internal units.
Plan, process, and implement network changes.
Maintain vendor and internal engineering relationships; oversee contractors.
Proactively communicate incidents to stakeholders, including customers.
Troubleshoot network, portal, and account issues with monitoring tools.

🎯 Requirements

CCNA/JNCIA with incident resolution experience.
Fundamental networking and software concepts.
Fibre optic networks experience.
Strong communication across levels; bridge tech and customers.
Problem solving and incident resolution skills.
Self-starter with ability to work remotely.

🎁 Benefits

Hybrid work model.
Annual 5% performance-based bonus.
Birthday Leave (paid day off).
Training allowance + 5 study days annually.
Recognition programs (Legend/Kudos).
Health & wellness programs.

Apply now for this position

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Operations Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot