Operations Expert, Aerospace & Defense (US)

📋 Description

• Resolve all escalated issues, including those surfaced by teammates, account managers, and
• Serve as a key knowledge point for complex shipments and situations within your sector
• Contribute reference and knowledge to teammates and leadership to support account-level improvements
• Guide teammates in real time when errors or issues occur
• Lead a remote team through live volume fluctuations and customer encounters
• Evaluate process adherence and flag live training opportunities within your team

🎯 Requirements

• Demonstrated success as an Operations Specialist III, or equivalent experience serving as a team's
• Deep, expert-level mastery of assigned sector's processes, escalation patterns, and edge cases
• Proven ability to coach and guide teammates in the moment
• Experience monitoring live queues and reallocating resources under shifting volume
• Comfort interfacing directly with account managers and leadership on complex or escalated situations
• Track record of identifying process gaps and proposing solutions

🎁 Benefits

• Hourly pay range: $27-40/hr
• High-quality health, vision, and dental care plan options
• 401K company contribution program
• Professional learning and training reimbursements