Operations Intern (Bybit Card)

📋 Description

• Act as the card payment expert for the Customer Service team, ensuring SLAs are met for resolving
• Serve as the internal ambassador and go-to expert for all Bybit Card-related matters.
• Investigate and resolve issues raised by Customer Service or internal teams, including card
• Take a proactive and thorough investigative approach, focusing on identifying and addressing root
• Collaborate with internal stakeholders (developers, product, etc.) and external vendors to
• Ensure seamless go-to-market execution for new market or product launches, including planning for

🎯 Requirements

• Knowledge of card management systems, card network rules and regulations, and how they work
• Product management experience in fintech / insurtech is a plus.
• Inclination for creative work. Not only do you need to deal with the operational aspects, you are
• Prior experience of 3-5 years on the job is preferred. Fresh graduates with a strong acumen for
• You speak, read and write English in a professional, nearly fluent manner. Mandarin Chinese is a
• Excellent communication skills. You know how to manage multiple stakeholders across different teams

🎁 Benefits

• Study Growth Fund
• Internal Events
• Global Collaboration
• Career Advancement
• Internal Mobility