Operations Lead, Command Center

📋 Description

• Lead a team of Command Center leads and operators across multiple locations.
• Balance company goals, risk, and ambiguity to deliver safe results.
• Direct and provide tactical leadership for a multidisciplinary Command Center team across locations and shifts.
• Oversee lane monitoring, L2 triage, and critical incident responses with risk and business balance.
• Design and direct shift briefings to communicate initiatives and daily software changes.
• Track, assimilate, and report KPIs for business reviews.

🎯 Requirements

• 2+ years of people leadership focusing on growth and development.
• Experience staffing and planning managers/hourly workers in a 24/7 dynamic environment.
• Deep understanding of Command Center functions: remote assistance, dispatch, triage, and quality audits.
• Exceptional critical thinking, incident management proficiency, and high-risk operational experience.
• Ability to prioritize company objectives from ambiguous mission requirements to maximize team and asset utilization.
• Experience with DOT, FMCSA, and OSHA regulations as they pertain to remote fleet operations.

🎁 Benefits

• Hybrid work environment with in-office at least 3 days per week.
• Annual bonus and equity compensation.
• Benefits package.