Operations Manager

📋 Description

• Identify and prioritize opportunities to improve contact deflection, processing efficiency, and
• Act as the primary interface between operational and service teams and R&D, coordinating the
• Represent consultants and support agents in product planning discussions, helping prioritize
• Evaluate improvement opportunities using metrics such as issue volume, number of users affected
• Lead or support cross-functional initiatives, including acquisition onboarding, new supplier and
• Establish scalable processes for project and task tracking, monthly team meetings, and quarterly

🎯 Requirements

• At least 7 years of experience in travel management company (TMC) or business travel operations
• At least 5 years of expert-level experience with Global Distribution Systems (GDS)
• Relevant IATA accreditation, including WWAFT, VAII, or BA2
• Strong organizational and project management skills
• Demonstrated ability to develop, document, and implement clear, scalable operational processes
• Experience defining operational strategies and securing stakeholder alignment

🎁 Benefits

• Healthcare coverage, insurance options, and wellness resources for employees and their families
• Retirement savings programs and potential participation in equity plans
• Flexible paid time off and country-specific public holidays
• Paid parental leave for new parents
• Connectivity and commuting support in eligible locations
• Mental health resources and wellness support