Operations Manager

📋 Description

• Own sector performance and escalate frontline issues to protect SLAs.
• Serve as the primary day-to-day escalation point for your sector’s operations.
• Monitor KPI trends and coach teams to close performance gaps.
• Define sector Standard Work, KPI benchmarks, and leadership reporting cadence.
• Pair with Staffing: headcount decisions, hiring, onboarding, and 24/7 coverage planning.
• Own training via WorkRamp and ensure content is current and visible.

🎯 Requirements

• Proven experience managing high-performing operations teams, ideally in time-critical logistics, marketplace, or supply chain environments.
• Demonstrated ownership mindset — comfortable driving outcomes and taking accountability for your decisions, including partnering on hiring, firing, and compensation calls for your team.
• Strong cross-functional influence, with a track record of aligning Revenue, Network, Finance, R&D, and Quality Assurance without formal authority over those teams.
• Experience managing distributed teams across time zones and schedules, including maintaining 24/7/365 coverage models.
• Comfort partnering on KPI definition and owning the follow-through — translating performance trends into coaching, process changes, or escalations.
• Strong coaching and people-development skills, with experience developing both individual contributors and people managers.

🎁 Benefits

• Bonuses based on sector performance
• Health, vision, and dental care plan options
• 401K company contribution program
• Professional learning and training reimbursements