Operations Manager

📋 Description

• Lead day-to-day SEEK Pass Customer Support operations and service quality
• Coach and develop permanent and contingent team members
• Improve processes, workflows and operating rhythms for efficiency
• Use feedback, data and KPIs to shape strategy, prioritise and drive improvement
• Ensure compliance with laws, policies and SOPs
• Maintain proactive communication with internal/external stakeholders

🎯 Requirements

• Experience leading a customer support/service ops team
• Strong customer focus with excellent written and verbal skills
• Judgement and prioritisation with stakeholder communication
• Ability to manage multiple priorities and operate in ambiguity
• Data-driven mindset; define metrics, monitor performance and identify trends
• Experience improving ops processes and scaling teams; cross-functional influence

🎁 Benefits

• SEEK Pass role based in Sydney with potential travel
• Work in a cross-functional scale-up with 80+ staff across regions
• Inclusive culture and focus on high-performance delivery