Operations Manager

📋 Description

• Supervise all onsite Operations employees, conducting performance evaluations and providing
• Develop and execute strategies to enhance service quality, set departmental goals, and ensure all
• Review and amend existing procedures while developing new protocols to align with company needs and
• Ensure the highest level of product availability, user experience, and service delivery for all
• Plan, evaluate, and approve the Operations department budget and resource allocation.
• Partner with HR on recruitment and capacity planning; oversee the training and integration of new

🎯 Requirements

• 7+ years in the Gaming or Casino industry is required.
• 5+ years of experience directly managing employees within the United States.
• Bachelor's degree preferred.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Exceptional organization and time management skills; ability to thrive under pressure and meet

🎁 Benefits

• Performance-based incentive program
• 401(k) with a 4% company match
• 12 Vacation days + 5 Sick days annually
• Comprehensive Medical, Dental, and Vision coverage; HSA/FSA options; Life Insurance and LTD/STD.