Operations Manager

📋 Description

• Partner with operations leadership to identify and prioritize improvement opportunities
• Act as primary interface between operational teams and R&D for product feedback
• Represent consultants and agents in product improvement discussions
• Collaborate with change management to implement product roadmaps
• Prioritize service improvements using data on issue volumes and revenue impact
• Manage strategic programs, including acquisition onboarding and supplier processes

🎯 Requirements

• 7+ years in travel management or business travel operations
• 5+ years GDS experience with expert-level proficiency
• IATA accreditation (WWAFT, VAII, or BA2)
• Strong project management and organizational skills
• Excellent communication and stakeholder alignment skills
• Familiarity with CRM platforms like Salesforce and Zendesk

🎁 Benefits

• Healthcare coverage and insurance options
• Wellness resources and support
• Retirement savings programs
• Employee equity plan opportunities
• Flexible paid time off and public holidays
• Paid parental leave