Operations Manager

📋 Description

• Enforce daily service objective performance goal of 95% - 100%
• Develop supervisor team; set expectations, train, coach, appraise
• Ensure performance goals meet pre-established expectations
• Manage and monitor project start-up; assess needs, design and development
• Implement innovative approaches to maximize efficiency and profitability
• Oversee daily IT processes; ensure results are reported accurately

🎯 Requirements

• Bachelor’s degree or related equivalent experience.
• Extensive project and operations Mgmt in CS/call center.
• Client advocates with strong customer service skills.
• Excellent interpersonal skills.
• Ability to manage multiple programs with attention to detail.
• Knowledge of interviewing and selection process.