Operations Manager

📋 Description

• Oversee a cluster of supervisors and monitor performance and quality.
• Monitor all accounts and perform health checks with informed solutions.
• Notify TA of unstaffed resources and assign accounts within 3 days.
• Update the team on account status, process changes, and announcements weekly.
• Provide weekly coaching to improve quality and give constructive feedback.
• Create and improve incentive programs to motivate performance.
• Handle other weekly/monthly/quarterly tasks as assigned.
• Role: oversee processes and ensure success of supervisors in the cluster.

🎯 Requirements

• 3+ years of operations management in a BPO or similar.
• At least 1 year in the Virtual Assistant industry.
• Excellent written and verbal English communication.
• Tech-savvy and fast learner.
• Adaptable and flexible.
• Environment: fast internet, reliable computer, and electricity.
• Equipment: headset or mic; clean, professional background for calls.

🎁 Benefits

• People-focused culture with growth opportunities.
• Network with executives at a fast-growing US company.
• Exposure to multiple industries.
• Remote work-friendly environment.
• Opportunities for rapid promotion.