Operations Manager Assistance

📋 Description

• Lead service delivery: Manage daily medical and travel assistance operations, including air
• Lead and develop the team: Manage Team Leaders, Supervisors, Case Managers, Administrators and
• Oversee complex cases: Ensure clear ownership, timely triage and appropriate escalation of
• Coordinate care and providers: Work with medical professionals, clients and assistance partners to
• Manage clients and service recovery: Support client reviews, audits and governance. Lead escalated
• Maintain quality and compliance: Embed operational policies and procedures, oversee case and call

🎯 Requirements

• A relevant degree or equivalent professional experience.
• Experience leading a 24/7 operation in medical assistance, travel or health insurance, or complex
• Understanding of assistance and claims operations, including repatriation, evacuation, delegated
• Experience in people leadership, workforce planning, quality improvement, complaint handling
• Calm, empathetic and decisive, with sound judgement in time-critical situations.
• Strong communication, data and financial skills, with the ability to build trusted relationships

🎁 Benefits

• Comprehensive healthcare coverage to ensure your well-being.
• Life & Total Permanent Disability Insurance to protect you and your loved ones.