Sutherland

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Sutherland

Operations Manager | Banking and Financial Services

On site

Operations

Added

8 days ago

Location

🌍 Worldwide

Type

Full time

Salary

Salary not provided

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Related skills

financial services customer service banking operations management omnichannel

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📋 Description

Managing Cluster/Community Performance
Complete weekly coaching sessions and call audits
Complete weekly huddles and come up with Team strategy to achieve operational goals
Partner with Operations Manager on Continuous Improvement activities, training and action plans
Client advocate
Accomplish weekly deliverables, such as: Coaching compliance inclusive of RCAs and action Plans

🎯 Requirements

Bachelor’s Degree preferred
Three years of operations and management experience; process transformation experience
Four to Five years of banking / financial services or fintech experience – knowledgeable on US
Experience in handling omnichannel LOBs
Experience in managing, and directing associates/sr associates, team manager resources spanning
Strong analytical skills

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