Operations Manager OtC (Accounts Receivable) (m/f/d)

📋 Description

• Manage the service delivery in OtC, on a day-to-day basis, within defined budgets and in accordance
• Monitor the performance of staff against agreed objectives, taking improvement actions where
• Implement a continuous improvement culture within the service area.
• Manage relations with internal stakeholders/recipients of services, resolve issues in cooperation.
• Lead group of first line managers.
• Create a friendly working environment within the service area to attract and retain talents.

🎯 Requirements

• Master Degree in Business/Finance/Accounting or equivalent
• Minimum 3 years of experience in managing (30+ people) teams, preferably in BPO/SSC environment
• Strong financial domain knowledge – per specific service area (PtP, OtC or RtR)
• Experience in managing performance against Service Level Agreements
• Customer focus and ability to build strong relationships with stakeholders
• Excellent communication & strong stakeholder management and presentation skills

🎁 Benefits

• We support your development! Do you feel you don't match 100% of the requirements? Don't hesitate
• We embrace diversity! As an Equal Opportunity Employer, the Eurofins network of companies believes
• Sustainability matters to us! We are well on our way to achieving our objective of carbon