Operations Manager, Product & Engineering (Incident Operations)

📋 Description

• Run the operating cadence for Product & Engineering incident response teams: own planning
• Design and optimize key processes like retrospectives, team syncs, and engineering demos to drive
• Build and maintain operational artifacts such as roadmaps, planning docs, capacity trackers
• Coordinate cross-functional initiatives that span Product, Eng, Legal, Security, and Ops
• Partner with Eng and Agent Development leadership to create scalable frameworks for goal-setting
• Analyze operational data and team feedback to identify friction points and implement systems that

🎯 Requirements

• 6-8+ years of experience in Product Operations, Business Operations, or Technical Program
• Proven track record building and scaling operational processes from scratch
• Highly organized and methodical; you bring rigor, structure, and momentum to ambiguous situations
• Excellent written and verbal communicator—clear, succinct, and persuasive across stakeholders and
• Comfortable using tools like Linear, Figma, Google Drive, or similar to create systems that stick
• Strong analytical instincts with proficiency in Excel/Sheets; SQL or dashboard experience is a plus

🎁 Benefits

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability benefits
• Retirement plan dependent on country of employment
• Parental leave
• Fertility and family building benefits through Carrot