Operations Specialist, Billing and Collections

📋 Description

• Own and manage a high-volume queue of billing and collections tasks, resolving overdue invoices and
• Investigate and resolve billing discrepancies — coverage corrections, double-billing, and refund
• Make independent, judgment-based decisions on collections strategy: when to follow up, escalate
• Reconcile billing and payments as part of employer offboarding and churn, ensuring refunds and
• Build out and maintain Standard Operating Procedures (SOPs) for billing and collections, and
• Collaborate with Support, Compliance, Carrier Operations, and Engineering to resolve employer

🎯 Requirements

• 2+ years of direct experience in billing, collections, accounts receivable, or a similar operations
• Demonstrated success managing a high-volume queue independently, with strong prioritization and
• Excellent judgment — comfortable making case-by-case decisions on collections and escalation.
• Strong analytical skills; comfortable reconciling invoices, payments, and ledgers to identify and
• Well-developed written and verbal communication skills, including comfort delivering difficult
• Bachelor's degree required.

🎁 Benefits

• Health insurance experience (preferred)
• Stripe familiarity (preferred)
• Fast-paced environment (preferred)