Operations Strategist, Records Retrieval

📋 Description

• Own high-priority operational projects across Records Retrieval, incl. cross-functional
• Primary liaison to distributed/offshore Records Retrieval teams across time zones.
• Identify inefficiencies and drive end-to-end improvement, from diagnosis to measurement.
• Plan and project-manage transitions, changes, and rollouts to support growth.
• Monitor performance against quality/service standards; address gaps with coaching and process
• Build and share leadership reports on SLAs, productivity, errors, and completion.

🎯 Requirements

• 5+ years in strategic/operational roles in high-growth environments.
• Ability to turn ambiguous problems into measurable results.
• Experience leading teams and coordinating across time zones.
• High autonomy, ownership, and willingness to do hands-on work.
• Comfort in fast-paced, evolving settings with changing priorities.
• Strong quick learning and data-driven decision making.

🎁 Benefits

• Competitive salary: $125,000–$155,000.
• Equity: Stock options with long-term potential.
• Premium healthcare: Medical, dental, vision with employer contributions.
• Wellness and mental health: Resources for employees and families.
• Flexible PTO: Time-off for work-life balance.
• Remote-first: Work remotely within the United States.