Airwallex

1001-5000
104 jobs posted

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Operations Strategy Leader

Added

2 days ago

Location

🌍 North America

Type

Full time

Salary

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Related skills

looker databricks qualtrics typeform

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Design and run user research methods (interviews, surveys, VoC)
Conduct qualitative and quantitative research on CX and competition
Lead segmentation, personas, and win/loss analysis
Analyze customer and market feedback to inform strategy
Build dashboards to monitor customer metrics
Produce executive-ready outputs and present to leadership

🎯 Requirements

8+ years in management consulting
Design and execute customer research methods (interviews, surveys)
Strong analytical skills to synthesize data into insights
Launch new processes in fast-moving, ambiguous environments
Stakeholder mgmt with Product, Sales, Marketing, Ops
Proficiency with Qualtrics/Typeform and Looker/Databricks

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