Operations Success Associate

📋 Description

• Manage all aspects of daily order processing to vendors: preparing and sending information to
• Reconciliation of exceptions: swiftly address issues, working collaboratively with internal and
• SLO/Metrics management: ensure orders adhere to Service Level Objectives (SLOs), proactively
• Tool management: Utilize JIRA, Slack, and Retool for daily operations.
• Team: Participate in team huddles, war room, and ad hoc meetings, coming prepared to report out and
• Process improvement and documentation: identify areas for improvement, ensure changes are

🎯 Requirements

• Bachelor’s degree in Supply Chain, Operations, Business, or related field (preferred).
• 3+ years of experience in operations, procurement, supply chain management, or a related field.
• Strong experience in procurement, placing orders, managing lead times, and maintaining up-to-date
• Experience working with vendors, OEMs, distributors, resellers, and partners.
• Proficiency in JIRA, Slack, and Retool a plus.
• IT procurement experience a plus.