Operations Support - Remediation and Feedback

📋 Description

• Lead customer remediations and drive improvements from enterprise feedback
• Partner with Product, Operations, Risk, and Compliance
• Create remediation plans and capture evidence of completion
• Facilitate triage and analysis of feedback on Operations
• Provide recommendations and track remediation work

🎯 Requirements

• 10+ years operations or risk management in consumer banking or fintech
• Experience analyzing operational feedback for improvements
• Experience managing structured intake processes or backlogs
• Bachelor’s degree
• Holistic thinker with cross-functional collaboration
• Strong ownership and customer-focused mindset

🎁 Benefits

• Competitive salary, stock options, benefits from Day 1
• Comprehensive health insurance and mental health support
• Hybrid work model in Bengaluru
• Monthly transport and WFH allowances
• Inclusive, high-growth culture with real impact