Operations Support Specialist

📋 Description

• Triage and troubleshoot issues associated with network security device monitoring, determining
• Provide timely support for lower-tier technical issues, taking ownership through resolution while
• Troubleshoot and replicate customer issues involving network monitoring services, cloud-based
• Act as a liaison between third-party vendors and customers to troubleshoot technical problems
• Assist with the configuration, inventory tracking, and shipment of hardware sensors used to support
• Coordinate the effective transition of action items to and from Security Operations Center (SOC)

🎯 Requirements

• Bachelor’s degree in Computer Science or a related field is preferred; additional relevant
• 4+ years of experience as a Security Administrator, Network Administrator, or in an equivalent
• Working knowledge of security methodologies, processes, and technical security solutions, including
• Strong knowledge of TCP/IP protocols, network analysis, and network and security applications.
• Strong hands-on experience using Linux and Windows command-line environments.
• Proven ability to troubleshoot applications and technical issues across Windows, Mac, and Linux

🎁 Benefits

• Compensation range of $34.47–$56.88 USD, as specified for the position.
• Full-time, remote work opportunity within the United States.
• Opportunity to work with network monitoring infrastructure and cybersecurity technologies
• Exposure to network security, cloud-based services, cybersecurity products, and security operations.
• Hands-on involvement in troubleshooting, product testing, quality assurance, and continuous service
• Collaboration with SOC analysts, technical teams, customers, and third-party vendors.