Operations Support Specialist

📋 Description

• Process KYC requests and support user verification workflows
• Request and review KYC and other required documentation from clients
• Monitor the status and deadlines of KYC and related operational cases
• Collect and organize information related to chargebacks, disputed transactions
• Communicate with clients and partners to obtain missing information
• Process refund requests submitted by merchants and internal teams

🎯 Requirements

• Experience in operations, back office, customer support, or admin roles
• FinTech, Payments, PSPs, iGaming, Crypto experience is a plus
• Excellent written communication with merchants and partners
• Ability to work independently and own cases with minimal supervision
• Strong attention to detail and process orientation
• Ability to manage multiple cases in a fast-paced env

🎁 Benefits

• Meaningful impact in a growing fintech company
• Career development and ownership opportunities
• Remote work with flexibility
• 20 days PTO plus holidays and sick leave
• Private health insurance budget for personal coverage
• Learning & development budget for AI tools and courses